The most frequent questions we received online from our users.
Try to dispel your doubts consulting this section; if you don't manage to find the answer you're looking for you can use the section “Contact us”. Thanks and good navigation!
“Login” and “password” allow you to access to you personal area (My account) where you can: check all your orders; verify the state of the shipments of the orders; modify your personal data.
You have only to insert your email address in the form “Login>Recover your password”, to get back a new password.
Sure : you can access in the section “My account” and modify what you want.
In order to supervise your order we need your data, like name, address, etc...
The registration also allows you to access to the history of your order, in order to visualize and download the invoice for the warranty and in case, to activate the process of return. In any event, you can insert orders even in Guest mode.
It's necessary to state the VAT number and the fiscal code only if the invoice will be make out to a society/company or a professional. Important: if the products purchased are pertinent to your activity you can regain the VAT and obtain a minor price of the tax %! By the way ask your business consultant.
When you complete the order you'll receive a recapitulatory email of your order. Furthermore you can check the inserted order in the section “My account”.
If you have not yet confirmed by going to checkout and completing the purchase, the order is not recorded.
At the time of the order, SewShop issue a sale document in digital format, that is always available in the section "My Account" 'Order History'. This document will be valid for warranty purposes. For invoices to societies or companies, the necessary information must be provided at time of order (header, VAT, etc..).
I can not validate my cart, how do I fix it?
To ensure a correct management of the order, it is necessary that your browser accepts "cookies." If they have been turned off, you must change the settings of your browser.
I have not received the order confirmation email.
An order confirmation email you will be sent only after completing the purchase. Check the accuracy of the email address supplied to us, or that our confirmation email did not end up in the "Junk" or "Spam".
I changed my mind about a product, can I change the order?
Sure. If the goods have not already been shipped, please send us an email at [email protected]
specifying the details of the order.
What happens if I order a product that is no longer available?
In case of unavailability of a product already ordered, we will inform you immediately by email. If you want, you can wait for the product being available, or ask for a cancellation of the order and refund the amount paid.
How to pay
What types of payment do you accept?
On SewShop we accept the following types of payment: Bank transfer in advance - PayPal - Credit Card (Visa, Mastercard etc.).
Paying by credit card, when the charge occurs?
The charge card occurs at the time of order.
What credit cards do you accept?
We accept Visa on SewShop (and all prepaid cards also are part of the circuit)., and MasterCard.
Payplug (the system we use) is a system of payment certificate and used all over the world. The payment procedure ensures the confidentiality of information recorded and eliminates any risk of piracy. SewShop never knows the details of your credit card.
Also on our website is implemented SSL (Secure Socket Layer) with 128-bit secure connection since the time of the insertion of the personal data (name, surname, etc..), to guarantee maximum safety in that the transmitted information is encrypted and can not be read or modified during transmission.
Payment by credit card is not been successful, why?
First of all, check the expiration date of your credit card. If a transaction with a credit card is rejected, it may be of any unauthorized transaction from your bank. Contact them to verify.
I made the transfer some days ago, but I didn't received the goods purchased.
The goods are shipped only after the credit on the account of SewShop.
How does the shipping cost work?
For each product are shown the shipping costs, which can depend on the volume and weight of the package. In the case of multiple purchases, we take as reference the highest shipping costs , and a small surcharge will be added for each additional product purchased. For example, if you buy a sewing machine, a set of pins and needles, we will charge the shipping costs of the machine (larger) and add a small charge for the inclusion of the other two products in the main pack, by the way the costs will be always displayed when you add product to cart.
What are the delivery time with the courier?
The products will be delivered from Monday to Friday. The delivery time is usually of 3-5 working days.
How do I know if my order has departed?
At the time of shipment SewShop will send you an email where we will communicate the departure of the goods ordered and a link to the page of the courier with the tracking number, allowing you then to check the shipping of the order.
What happens if the courier does not find me?
It's practice of the courier leaving a sticker in your box or near the intercom in which he communicates his passing and non-delivery. It would be preferable to telephone the number indicated on the sticker so you can arrange delivery.
Does the courier contact us before the delivery?
The courier does not call for appointments or delivery to particular times to customer's request. The deliveries of products occur on weekdays.
I read on the website of the courier "Addressee Unknown." What do I do?
Sometimes you do not find any notice of passage, even if on the site the courier says the contrary or indicates ' Addressee unknown'; contact them for faster delivery or to provide more precise information on your address.
Can I have my delivery done by the doorman or in my mailbox?
The courier can deliver to the doorman of the building but does not deliver to PO Boxes, because you must sign the report of receipt.
Can I check the contents of the package before accepting it?
You have to check to be sure about the integrity of the contents of the package at the time of withdrawal and in the presence of the courier. Immediately verifying the integrity of the goods will serve to prevent future problems or the need to replace the goods purchased. In case you may not be to directly collect the product, please notify those who will collect. If the package:
does not contain all of the products purchased
contains items other than those purchased
contains items damaged
please accept the parcel "with reserve", and contact us immediately by email so that we can return the goods free of defect. Thank you for your cooperation.
I received a damaged package: what can I do?
In the event that, at the time of delivery, your package has visible traces of opening and / or damages, you should refuse it. Use the courier's delivery note to indicate tampering detected through a detailed account of the damage found, date, and signature. In this way, the carrier will return the package to our warehouse automatically. Subsequent to the acceptance of the package, you will receive an email notification. If you accepted the package without any reservations or if it has been delivered in your absence, please immediately contact the courier charged of the delivery to fill out a report of tampering found.
I read "Immediately Available" on the product page. How long does it take to ship?
If your order arrives before 1 p.m. it will be prepared and delivered to the courier the same day. If your order arrives after 1 p.m. it will depart the next day.
Delays in deliveries
My package has been shipped, but I have not yet received what can I do?
First check the status of your package on the website of the courier service in the event that it is referred to as "delivering", it is preferable to wait. You can try to contact the customer service of the courier and ask for an update on the status of delivery. If your package is in "stock" at the courier, we encourage you to go and collect it at the address indicated on notice of passage. Please also check out in the section "My Account" the correctness of the delivery address you have provided for the order in question
What happens if a package is not withdrawn and returned to your warehouse and I paid with my credit card or bank transfer?
SewShop puts the customer in a position to control the shipment of the order by sending an email with the link to the courier's website where you monitor the status of the shipped order. In case of delivery problems if the carrier does not receive from the customer no provision, the goods will be taken back. In this case you will be refunded the amount paid by credit card or bank transfer, but will be deducted the shipping costs.
Warranty and defects
What is the warranty that offers SewShop in case of a defective product?
SewShop is an authorized dealer of the brands offered on the site. In case of problems with a product you have to contact your authorized service representative of the brand purchased.
The warranty is transferable?
No, the warranty is personal and applicable only to the first purchaser, being restricted to direct customers and not to dealers, retailers, etc..
What should I do if I am not satisfied with the product received?
Every your purchase is protected by our SewShop of politics "Satisfied or Reimbursed": If for any reason the product you ordered does not meet your expectations, you can return it within 15 days from the date of purchase. As soon as we receive the product and our warehouse will have recorded the return, we will refund the full amount paid by you. The refund will be made on the credit card used, or by bank transfer in the case of payment by bank transfer. Just remember that the goods must be returned in original condition and complete (original packaging, accessories, manuals, etc..). Avoid in all cases the attachment of labels or tape directly on the original product packaging. For more security, we recommend that you send your package with a guaranteed shipment.
How is the refund?
We will refund the full amount on your credit card for if you have chosen this method of payment and, if you have chosen the wire-transfer, through a bank transfer.
I'm still waiting for the refund of my order, what can I do?
When SewShop issues a bank refund sends to the customer by e-mail a copy of the transfer order given by your bank where you can see the day of the request and the day of crediting the customer's account. It can happen, depending on the credit institution, that does not appear on the date indicated, but it's credited later. However, if the refund does not appear in your bank account within 5 days of receiving the notification of the refund, please contact us at this email address: info @sewshop.eu
Goods returned to the sender
What happens if I decide to refuse to order a courier with advance payment (credit card, Paypal, bank transfer)?
SewShop accept the returned goods sealed by the customer, by refunding the amount of the merch, keeping transport costs for both the outward and the return of the parcel.
If you have not found the answer you are looking for in the FAQ you can contact us by email at [email protected]